We manage feedback systematically and transparently
Complaints, compliments, comments and appeals are handled through structured processes to improve service quality.
1. Our General Approach
At Nesil Teknoloji, providing our customers and suppliers with effective, responsive services that meet high quality standards is our core priority. We are aware that unexpected situations can occur; we therefore evaluate your feedback systematically to improve our service quality and prevent potential shortcomings.
In this context, all of your complaints, compliments, comments and appeals are recorded, reviewed by the relevant units and the outcomes are communicated to you.
2. Feedback Categories and Evaluation Process
Your Compliments
Experiences that exceed expectations are a critical indicator for us. Positive feedback is used to disseminate successful practices across the organisation and to support our teams.
Your Comments
Suggestions regarding our products, services and website are turned into improvement initiatives that feed our roadmap. Approved actions are scheduled and assigned to owners.
Your Complaints
We encourage you to share negative experiences with us. Our service levels (SLA) in complaint management are as follows:
You are notified that your complaint has been received and recorded.
The matter is reviewed and a written response is provided.
If a longer review is needed, an explanation and a definitive response date are shared; communication continues throughout the process.
Your Appeals
Appeals regarding our company's activities are evaluated by the Complaints and Impartiality Committee:
The appeal is recorded and a confirmation is sent to you.
A validity review and investigation are carried out.
The outcome and the decisions taken are notified in writing; records are retained and the necessary corrective actions are implemented.
3. Privacy and Data Protection
All feedback is stored in accordance with Nesil Teknoloji's privacy policy and the applicable legislation, and is accessed only by authorised units. The data is used for process verification and improvement activities.
Feedback is addressed as an agenda item at monthly management meetings, guiding the necessary improvement and development activities.
For details, please refer to the KVKK privacy notice.
4. Contact Details for Your Feedback
Contact Channels
Phone: +90 312 911 46 40
E-mail: [email protected]
Information requested for the review
- Full Name
- Company Name (if any)
- Contact Details (Phone and E-mail)
- Feedback Type: Compliment, Complaint, Comment, Appeal
- A clear and precise description of the feedback
Digital Feedback Form
By submitting your application, you accept that your personal data is processed within the scope of the privacy notice.